UK Consumer Association (TCA)

The Timeshare Consumer Association (TCA) was founded in 1997 by Mr. Alexander Grey to help make timeshare owning an enjoyable experience and value-for-money.

A maverick, but also notorious within the industry, he spent considerable amounts of time assisting people with timeshare problems. Without his assistance and knowledge many consumers may have suffered at the hands of unscrupulous people. On the 29th of April 2013, Mr Grey died of Motor Neurone Disease and the mantel was given to Mr Cox, who formed the Timeshare Consumer Association Ltd Which is now us. In saying this the TCA (as it is known) continues and to deliver assistance to consumers. 

As a result of his sudden death, his work was lost. In line with founding principles, the present owners assure the world that they will continue the work and will not be sponsored by the timeshare industry.

To achieve our objectives the TCA will:

Provide help and assistance including specialist advice to consumers and their legal advisors, to enable consumers to avoid pitfalls and to resolve timeshare problems. This service is provided, free of charge and the telephone is manned Mon – Fri 10:00 – 17:00 (1-2 lunch) by our dedicated volunteers.

Provide active support for owners and owners clubs to realise the full benefits of their timeshare ownership.

Provide a central resource of consumer-oriented information on timeshare matters for the media and other consumer organisations – including the encouragement of a positive public attitude to responsible, honest, timeshare operators.

Publicly expose anti-consumer practices and organisations which operate in a manner detrimental to timeshare buyers and owners.

Lobby UK and European Governments and regulatory bodies for improved protection for consumers in the timeshare environment.

Promote and co-ordinate group compensation claims on behalf of consumers.

Collect information on frauds etc. for action by enforcement authorities.

Timeshare Trust Companies